god11 Privacy Policy

We may collect various types of information when you register on the god11 platform and use its services. Collecting this information is essential to improving our service quality and keeping your account secure.

a) Information You Provide Directly

• Full name, date of birth, and gender
• Valid email address and mobile number
• Address and verification information related to national identity documents
• Payment information (bKash, Nagad, Rocket, Upay, or bank details)
• Information you provide during customer service interactions

b) Automatically Collected Information

• IP address, browser type, and operating system
• Platform activity, game history, and transaction records
• Information collected through cookies and similar tracking technologies
• Device identifiers and location-related information

c) Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may sometimes collect supplementary information from trusted third parties. This information is used solely for security and regulatory compliance.

god11 uses your information only for the following lawful purposes. We do not process your information for any unnecessary purpose without your consent.

• To create, verify, and manage your account
• To process deposits, withdrawals, and other financial transactions
• To provide bonuses, promotions, and personalised offers
• To prevent fraud, money laundering, and other unlawful activity
• To ensure 24/7 customer support in Bengali for Bangladeshi users
• To comply with applicable legal obligations
• To improve platform performance and user experience
• To implement and monitor responsible gaming programmes

god11 adopts industry-standard technical and organisational measures to ensure the security of your personal information.

Encryption and Security Measures

All your personal and financial information is kept secure through SSL encryption technology. Access to data stored on our servers is restricted to authorised personnel only, who are bound by strict confidentiality obligations.

Data Retention Period

We retain your information for as long as it is needed to provide services or fulfil legal obligations. Certain information may be retained even after account closure for the duration required by applicable law.

Prevention of Unauthorised Access

• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Mandatory data protection training for staff
• Automated monitoring of suspicious activity

god11 never sells or rents your personal information. However, information may be shared with specific third parties in the following limited circumstances:

a) Service Providers

Information may be shared with contracted third parties to provide essential services such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, game providers, and customer service software. All such parties are contractually bound to uphold our privacy standards.

b) Legal Requirements

We may be required to disclose information to fulfil court orders, law enforcement requests, or other legal obligations. In such cases, we always aim to provide only the minimum information necessary.

c) Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred to a successor entity. In such circumstances, we will notify you in advance and your information will remain subject to the same privacy protections.

The god11 platform uses cookies and similar technologies to improve your browsing experience.

Types of Cookies

• Essential Cookies: Required for the core functionality of the platform. Used to maintain login sessions and ensure security.
• Functional Cookies: Help remember your preferences and settings so you have a consistent experience each time you log in.
• Analytics Cookies: Collect usage statistics about the platform that help us improve our service. This information is aggregated and anonymous.

Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

As a user of the god11 platform, you have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted, though legal obligations may limit this right.
• Right to Restrict Processing: The right to request that the processing of your information be restricted in certain circumstances.
• Data Portability: The right to receive your information in a structured and commonly used format.
• Right to Object: The right to object to certain types of processing of your information.

To exercise these rights, contact us directly. We will respond to your request as promptly as possible.

The god11 platform is intended only for those aged 21 and above. We do not knowingly collect personal information from minors, and if any minor's information is found on our platform, it will be deleted immediately.

If you become aware that a minor has registered on our platform, please notify our customer service team immediately.

Your information may be stored or processed outside Bangladesh in order to operate god11's services. For any such transfer, we ensure that appropriate protections for your information are in place in the destination country or organisation.

For all data transfers, we always use standard contractual clauses or equivalent protective measures.

If your personal information is compromised for any reason, we will:

• Begin an investigation as quickly as possible after the incident is identified
• Notify the relevant authorities within the applicable legal timeframe
• Directly inform those whose information has been affected
• Take necessary measures to prevent a similar incident from occurring in the future

god11 reserves the right to update this Privacy Policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the Policy
• Send a notification of the changes to your registered email
• Display a summary of the changes when you log in to the platform

Continued use of god11 after any changes will be considered acceptance of the updated Policy.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

After receiving your request, we aim to respond as promptly as possible and within a maximum of 30 business days. In complex cases, this timeframe may be extended if necessary, but you will be informed in advance.